Error Pages
A collection of customized, brand-aligned full-screen error pages designed to transform friction points into clear, engaging user experiences.
April 2019
Project Summary
Categories
- UX Design
- UI Design
- UX Writing
- Edge Case Handling
Methods & Tools
- Figma
- UserZoom
- Micro-Animations
- Custom Error States
- Usability Testing
- Microcopy
The Problem
When system errors occur, generic and technical messages often leave users feeling stuck and frustrated during critical tasks. Prior to this initiative, these screens negatively affected the user experience in four key ways:
Lack of Guidance
Cryptic technical or standard messages explained the error nature rather than what actually happened or how to fix it.
Content & Logic Standardization
Users were left stuck in the middle of a relevant task without a clear recovery path or alternative actions to complete their goal.
Visual & Brand Inconsistency
Outdated error screens felt disconnected from the rest of the product ecosystem.
High Friction
Unexpected system errors turned minor glitches into major points of user drop-off and frustration.
